AI Knowledge Curator (Brisbane/ Sydney)
About the job
The AI Knowledge Curator job at Super Retail Group is all about enhancing customer experiences through smarter content and knowledge design. This pivotal position helps shape how customers discover products and receive support across AI-powered channels. The team values collaboration and innovation, working together to create seamless experiences that truly meet customer needs.
You'll be responsible for
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Capturing and structuring knowledge
Capturing and structuring product, brand, and customer knowledge into AI-ready content, including Q&As, attributes, and knowledge assets.🔍
Developing knowledge datasets
Developing and maintaining knowledge datasets that power AI search, discovery, support, and conversational experiences.✅
Ensuring content quality
Ensuring AI knowledge is accurate, governed, and auditable through robust ownership, approval, quality, and review processes.Key criteria
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Content strategy experience
Demonstrated experience in developing effective content strategies.View
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Knowledge management skills
Proven skills in structuring and managing knowledge assets.View
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Ecommerce content background
Experience in ecommerce environments focusing on product content.View
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