Super Retail Group22 jobs

AI Knowledge Curator (Brisbane/ Sydney)

Mid levelFull-timeHybridStrathpine QLD 4500, AustraliaPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The AI Knowledge Curator job at Super Retail Group is all about enhancing customer experiences through smarter content and knowledge design. This pivotal position helps shape how customers discover products and receive support across AI-powered channels. The team values collaboration and innovation, working together to create seamless experiences that truly meet customer needs.

You'll be responsible for

📖

Capturing and structuring knowledge

Capturing and structuring product, brand, and customer knowledge into AI-ready content, including Q&As, attributes, and knowledge assets.
🔍

Developing knowledge datasets

Developing and maintaining knowledge datasets that power AI search, discovery, support, and conversational experiences.
✅

Ensuring content quality

Ensuring AI knowledge is accurate, governed, and auditable through robust ownership, approval, quality, and review processes.

Key criteria

📊

Content strategy experience

Demonstrated experience in developing effective content strategies.

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🔍

Knowledge management skills

Proven skills in structuring and managing knowledge assets.

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🛒

Ecommerce content background

Experience in ecommerce environments focusing on product content.

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5 criteria for this job
Content strategy experience
Demonstrated experience in developing effective content strategies.

View

Knowledge management skills
Proven skills in structuring and managing knowledge assets.

View

Ecommerce content background
Experience in ecommerce environments focusing on product content.

View

Collaboration abilities
Strong relationship-building skills with cross-functional teams.

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Data-driven insights
Experience using analytics to improve content quality and performance.

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