Canva
Mid levelFull-timeHybridSydney NSW, AustraliaProfessional servicesInformation technologyCustomer successPosted 2 weeks ago
View your fit0 of 9 criteria met
About the job
The job is about joining Zendesk as an AI Partner Success & Enablement Manager, where you will play a vital role in empowering partners to deliver exceptional customer experiences using AI solutions. This position combines partner success management with enablement responsibilities, allowing you to lead onboarding, training, and support initiatives. The team values collaboration and innovation, creating an environment where you can thrive and make a significant impact.
You'll be responsible for
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Partner enablement & training
Collaborating with internal product teams to design, develop, and refine training curricula for partners on Zendesk products and customer success frameworks.✅
Certification & quality assurance
Developing and maintaining a rigorous certification program that sets clear competency benchmarks for AI product implementation and customer success excellence.🛠️
Ongoing partner success & technical support
Serving as a primary Subject Matter Expert (SME) for partner-facing AI product inquiries, providing expert recommendations and troubleshooting support.What we're looking for
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3+ years in partner-facing roles
Experience in technical consulting, customer success, or partner enablement.View fit
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Technical training development experience
Proven ability to design and deliver technical training programs.View fit
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Strong partner relationship management
Experience managing partner relationships and driving adoption.View fit
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