Analyst - Data Science
About the job
The Data Science - Analyst job at American Express is an exciting opportunity to contribute to the optimization of global customer service through analytical models. This role plays a vital part in enhancing workforce planning and operational decision-making, ultimately improving customer experiences. The team thrives on curiosity, openness, and collaboration, making it a great fit for those passionate about innovation.
You'll be responsible for
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Developing analytical models
Contributing to the design and implementation of mathematical models that improve workforce planning and customer experience.🧮
Applying statistical techniques
Utilizing statistical techniques, queueing theory, simulation, and mathematical modeling to solve complex problems.💻
Collaborating with data engineering teams
Working alongside data engineering teams to develop models that provide insights into staffing strategies and service performance.Key criteria
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Data analysis experience
Proven experience analyzing complex datasets to derive insights.View
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Statistical techniques knowledge
Demonstrated knowledge of statistical methods for data interpretation.View
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Mathematical modeling skills
Experience developing mathematical models for operational decision-making.View
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