This job is a permanent full-time opportunity based in Melbourne CBD, where you will turn data into impact by uncovering insights that lift digital sales and conversion. The importance of this job lies in collaborating across teams to deliver improvements that grow NAB’s digital channels, all while fostering a customer-obsessed mindset that prioritises customer satisfaction. The team thrives on innovation and aims to be the most customer-centric company in Australia and New Zealand.
You'll be responsible for
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Delivering analysis and insights
Deliver segmentation and conversion rate optimisation (CRO) analysis and insights to drive Digital Sales growth and funnel conversion.📈
Developing performance reporting
Develop and share insights and performance reporting of the Digital Sales Personalisation program with relevant teams and stakeholders to influence and improve sales performance.📉
Designing analytics dashboards
Design and build analytics dashboards to track program and use-case performance while collaborating on ideas identification and delivery of the Digital Sales Personalisation program.Skills you'll need
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Strong communication skills
Possess strong written and verbal communication skills to articulate business strategy and achieve intended outcomes.🧩
Problem-solving skills
Demonstrate the ability to autonomously drive outcomes and possess strong problem-solving skills.💻
Experience in digital analytics
Have proven experience working in an analytics/insights capacity, ideally in the Digital space, with tools like Adobe suite and customer experience tools.