About the job
The Content Risk Analyst I position at GoFundMe is an exciting opportunity to join a mission-driven organization dedicated to helping others. This job plays a vital role in protecting customers from fraud and misuse, ensuring that GoFundMe remains a safe and trusted platform. The team thrives on collaboration and is passionate about building trust within the global community.
You'll be responsible for
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Providing ticket and queue management support
Deliver high-quality support to review content against policies, ensuring fundraiser authenticity and safe delivery of funds for beneficiaries.📜
Reviewing policy escalations
Handle policy escalations across GoFundMe’s platforms in a thorough and efficient manner.🤝
Collaborating with internal teams
Work with internal teams on sensitive or high-profile content reviews, managing time-sensitive inquiries through to resolution.Key criteria
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Trust and safety knowledge
Understanding of trust and safety practices and policy application.View
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Content moderation experience
1-3 years in content moderation or fraud prevention.View
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Crisis management skills
Proven ability to handle complex investigations independently.View
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