Innovior
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Analyst – Managed Services | Intelligent Automation

JuniorMid levelFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaPosted 4 months agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

Joining Innovior as an Analyst in the Managed Services team offers an exciting opportunity to dive into the world of Digital Transformation. This job is all about supporting clients, solving problems, and enhancing automation-driven services in a vibrant environment. The team thrives on collaboration and continuous improvement, making it a fantastic place to grow and develop your skills.

You'll be responsible for

📩

Managing service tickets

Monitoring, assessing, and responding to client tickets in ServiceNow in a timely and professional manner, ensuring effective management and resolution within agreed SLAs.
💬

Building client relationships

Engaging with client stakeholders through professional communication and regular updates, participating in meetings to discuss ticket progress and service improvements.
📊

Preparing reports

Creating reports on ticket volumes, turnaround times, SLA performance, and service trends to support analysis and identify opportunities for improvement.

Key criteria

🛠️

RPA development experience

1-2 years of hands-on experience in RPA development.

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☁️

Familiarity with cloud services

Exposure to Azure services or similar cloud environments.

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📊

IT service management knowledge

Basic understanding of IT service management tools, ideally ServiceNow.

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View more

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5 criteria for this job
RPA development experience
1-2 years of hands-on experience in RPA development.

View

Familiarity with cloud services
Exposure to Azure services or similar cloud environments.

View

IT service management knowledge
Basic understanding of IT service management tools, ideally ServiceNow.

View

Client engagement skills
Proven ability to build strong relationships with client stakeholders.

View

Reporting and metrics experience
Experience preparing reports on service performance and trends.

View

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