About the job
Joining Innovior as an Analyst in the Managed Services team offers an exciting opportunity to dive into the world of Digital Transformation. This job is all about supporting clients, solving problems, and enhancing automation-driven services in a vibrant environment. The team thrives on collaboration and continuous improvement, making it a fantastic place to grow and develop your skills.
You'll be responsible for
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Managing service tickets
Monitoring, assessing, and responding to client tickets in ServiceNow in a timely and professional manner, ensuring effective management and resolution within agreed SLAs.💬
Building client relationships
Engaging with client stakeholders through professional communication and regular updates, participating in meetings to discuss ticket progress and service improvements.📊
Preparing reports
Creating reports on ticket volumes, turnaround times, SLA performance, and service trends to support analysis and identify opportunities for improvement.Key criteria
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RPA development experience
1-2 years of hands-on experience in RPA development.View
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Familiarity with cloud services
Exposure to Azure services or similar cloud environments.View
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IT service management knowledge
Basic understanding of IT service management tools, ideally ServiceNow.View
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