This job is all about ensuring the smooth operation of Petstock's ERP system, Pronto (Xi), and related platforms. By resolving user issues and maintaining system integrity, you will play a vital role in enhancing efficiency across the organization. Join a passionate and knowledgeable team that values hard work and making a positive impact for pets, people, and the planet!
You'll be responsible for
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Documenting, tracking and monitoring customer requests
Utilizing various software support tools to ensure timely resolution of customer requests is a key responsibility.🐞
Assisting the development team with bug fix testing and feature testing
Supporting the development team in testing bug fixes and new features is an important part of the job.🤝
Collaborating with relevant departments to understand and capture requirements
Working with different departments to gather and define requirements for system changes or enhancements is essential.
