NSW Department of Customer Service34 followers393 jobs

Assessment Support Officer - Talent Pool

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 4 weeks agoVerified 3 hours ago
Pending fitX of Y criteria met

About the job

The Assessment Support Officer job at the Health Care Complaints Commission is an exciting opportunity to contribute to the management of health service complaints in New South Wales. This role is vital in ensuring the safety and integrity of the health system, providing essential administrative support and facilitating effective communication. The team values diversity and inclusion, working collaboratively to reflect the communities they serve.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📝

Providing administrative support

Offering administrative assistance for matters suitable for immediate assessment, ensuring complaints are ready for progression.
🔍

Assisting with preliminary enquiries

Helping to obtain essential particulars for each complaint to ensure completeness and readiness for complex assessment.
⚖️

Contributing to complaint management

Playing a key role in the effective and timely management of complaints received by the Commission.

Key criteria

📋

Experience in complaint management

Demonstrated experience managing complaints in a regulatory environment.

View

🗣️

Strong communication skills

Proven written and verbal communication skills for diverse stakeholders.

View

⚖️

Sound judgement and empathy

Experience exercising judgement while maintaining objectivity and empathy.

View

View more

A meaningful career starts with a match

Apply on NSW Department of Customer Service
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Experience in complaint management
Demonstrated experience managing complaints in a regulatory environment.

View

Strong communication skills
Proven written and verbal communication skills for diverse stakeholders.

View

Sound judgement and empathy
Experience exercising judgement while maintaining objectivity and empathy.

View

Organisational skills
Proven ability to prioritise and manage competing tasks effectively.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Project Officer, Mobility Talent PoolAustralia · Full-time
The Project Officer, Mobility position is all about supporting the delivery of workforce mobility initiatives across the NSW Government. This job plays a crucial role in ensuring meaningful employee outcomes while working in a fast-paced and collaborative environment. The team values strong relationships and a customer-focused approach, making it a great opportunity for those who thrive in dynamic settings.
NSW Department of Communities and Justice
NSW Department of Communities and Justice
Talent Pool - Correctional Officer - Casual & Ongoing - Central WestPerthville, NSW · Full-time
The job of a Correctional Officer is vital in maintaining the safety of communities in New South Wales. Officers supervise inmates in secure environments, ensuring their safety and the safety of others. The team values practical judgement, teamwork, and strong communication, creating a supportive atmosphere for everyone involved.
NSW Department of Communities and Justice
NSW Department of Communities and Justice
Talent Pool Casual Correctional Officer- Newcastle CESU (V2)The Hill, NSW · Part-time
The job of a Correctional Officer is all about contributing to community safety while assisting individuals in their journey towards improvement. This role is vital in maintaining the security and rehabilitation of inmates in correctional facilities across New South Wales. Team members thrive in a dynamic environment where no two shifts are the same, and collaboration is key to success.
NSW Rural Fire Service
NSW Rural Fire Service
Operational Communications Officer - Talent PoolSydney Olympic Park, NSW · Contract
The Operational Communications Officer job is an exciting opportunity to join the dedicated team at the Rural Fire Service Headquarters. This position plays a vital role in providing high-level communications support to Rural Fire Districts across New South Wales, especially during emergencies. The team thrives on collaboration and is committed to making a difference in the community, ensuring a supportive and dynamic work environment.