About the job
The Assessment Support Officer job at the Health Care Complaints Commission is an exciting opportunity to contribute to the management of health service complaints in New South Wales. This role is vital in ensuring the safety and integrity of the health system, providing essential administrative support and facilitating effective communication. The team values diversity and inclusion, working collaboratively to reflect the communities they serve.
You'll be responsible for
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Providing administrative support
Offering administrative assistance for matters suitable for immediate assessment, ensuring complaints are ready for progression.🔍
Assisting with preliminary enquiries
Helping to obtain essential particulars for each complaint to ensure completeness and readiness for complex assessment.⚖️
Contributing to complaint management
Playing a key role in the effective and timely management of complaints received by the Commission.Key criteria
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Experience in complaint management
Demonstrated experience managing complaints in a regulatory environment.View
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Strong communication skills
Proven written and verbal communication skills for diverse stakeholders.View
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Sound judgement and empathy
Experience exercising judgement while maintaining objectivity and empathy.View
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