NSW Department of Customer Service39 followers498 jobs

Assistant Coordinator

Mid levelFull-timeHybridLithgow NSW 2790, AustraliaMangrove Mountain NSW 2250, AustraliaNewcastle St, East Maitland NSW 2323, AustraliaSydney NSW, AustraliaWollongong, NSW, AustraliaPosted 1 month agoVerified 21 hours ago
Pending fitX of Y criteria met

About the job

The Assistant Coordinator position in Customer Channels, Operations at Revenue NSW is an exciting opportunity to contribute to a prosperous society by managing high-level debt across various products. This job plays a vital role in ensuring exceptional customer service and effective operations within a supportive team environment. The team thrives on collaboration and adaptability, working together to achieve success in a high-volume setting.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🔹

Providing information and support

Providing information, advice, and support to staff on a diverse range of matters.
👨‍🏫

Supervising a team

Supervising a team, managing resources, and assisting staff and occasionally customers with escalated issues.
🌟

Ensuring exceptional customer service

Demonstrating ability to ensure exceptional customer service delivery in a frontline customer environment.

Key criteria

📞

Contact centre experience

Proven experience in a contact centre environment.

View

🗣️

Communication skills

Demonstrated verbal and written communication skills across channels.

View

👥

Team leadership

Experience leading and coaching teams in high-volume settings.

View

View more

A meaningful career starts with a match

Apply on NSW Department of Customer Service
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Contact centre experience
Proven experience in a contact centre environment.

View

Communication skills
Demonstrated verbal and written communication skills across channels.

View

Team leadership
Experience leading and coaching teams in high-volume settings.

View

Knowledge of regulations
Understanding of relevant legislation and procedures for customer service.

View

Time management skills
Ability to prioritise workload in a fast-paced environment.

View

Similar jobs

View all
Discovery Parks
Discovery Parks
Assistant ManagerNarooma, NSW · Full-time
The Assistant Manager position at Discovery Parks Narooma offers an exciting opportunity to shape the future of one of the South Coast's most vibrant holiday parks. As part of a growing team, you will support daily operations and lead a dedicated group of 16 individuals across various departments. The team thrives on collaboration and a shared passion for creating memorable experiences for guests.
Ooh!
Ooh!
Digital Scheduling CoordinatorNorth Sydney, NSW · Full-time
The Digital Scheduling Coordinator at oOh!media plays a vital role in implementing complex advertising campaigns across a dynamic digital network. This job is all about ensuring accuracy and efficiency while working closely with a passionate team dedicated to outstanding service. Collaboration and a proactive mindset are key as you support various stakeholders and contribute to the vibrant culture at oOh!media.
THE ICONIC
THE ICONIC
Assistant Category Buyer - Womenswear - 12 Month Max Term ContractSydney, NSW · Contract
Meet Monique and the team
The Assistant Category Buyer position at THE ICONIC is an exciting opportunity to contribute to the future of fashion in Australia and New Zealand. This role is pivotal in supporting the Category Buyer to achieve sales growth while ensuring a customer-centric approach. The team thrives on collaboration, innovation, and a shared passion for delivering an exceptional shopping experience.
NSW Department of Climate Change, Energy, the Environment and Water
NSW Department of Climate Change, Energy, the Environment and Water
Assistant Branch CoordinatorCoffs Harbour, NSW · Full-time
The Assistant Branch Coordinator job is all about making a meaningful impact on the environment and heritage of New South Wales. By supporting the North Coast Branch, you will play a crucial role in ensuring smooth operations through effective financial and administrative coordination. The team thrives on collaboration, continuous improvement, and delivering high-quality outcomes.