IHG Hotels & Resorts4 followers109 jobs

Assistant Hotel Services Manager

Mid levelFull-timeHybridTerrigal NSW 2260, AustraliaPosted 2 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is all about leading the guest experience and team performance in a dynamic hotel environment. Each day brings new opportunities to make a real impact by coaching your team, resolving guest concerns, and ensuring smooth operations. The team thrives on collaboration and a commitment to creating memorable experiences for every guest.

You'll be responsible for

🌟

Leading guest experience and team performance

Taking charge of the overall guest experience, team dynamics, and hotel operations to ensure everything runs smoothly.
👩‍🏫

Coaching and developing the team

Guiding and mentoring team members to deliver genuine and memorable guest experiences.
🗣️

Resolving guest issues

Engaging in confident and authentic conversations with guests to address any concerns or issues that arise.

Key criteria

🛎️

Guest service leadership experience

At least 2 years in front desk or guest service leadership.

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🗣️

Strong communication skills

Proven spoken and written English; additional languages are a bonus.

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🧩

Problem-solving abilities

Demonstrated experience resolving guest issues effectively.

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Meet the team

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5 criteria for this job
Guest service leadership experience
At least 2 years in front desk or guest service leadership.

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Strong communication skills
Proven spoken and written English; additional languages are a bonus.

View

Problem-solving abilities
Demonstrated experience resolving guest issues effectively.

View

Familiarity with hotel systems
Experience with systems like Opera is beneficial.

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Flexible work availability
Willingness to work evenings, weekends, and rotating shifts.

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