Assistant Hotel Services Manager
About the job
This job is all about leading the guest experience and team performance in a dynamic hotel environment. Each day brings new opportunities to make a real impact by coaching your team, resolving guest concerns, and ensuring smooth operations. The team thrives on collaboration and a commitment to creating memorable experiences for every guest.
You'll be responsible for
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Leading guest experience and team performance
Taking charge of the overall guest experience, team dynamics, and hotel operations to ensure everything runs smoothly.👩🏫
Coaching and developing the team
Guiding and mentoring team members to deliver genuine and memorable guest experiences.🗣️
Resolving guest issues
Engaging in confident and authentic conversations with guests to address any concerns or issues that arise.Key criteria
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Guest service leadership experience
At least 2 years in front desk or guest service leadership.View
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Strong communication skills
Proven spoken and written English; additional languages are a bonus.View
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Problem-solving abilities
Demonstrated experience resolving guest issues effectively.View
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