Accor Hotels
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Assistant Rooms Controller | One Touch Team Leader

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

The Assistant Rooms Controller | One Touch Team Leader at Sofitel Sydney Wentworth is all about creating memorable guest experiences. This job plays a crucial role in ensuring that every interaction reflects the luxury standards of the hotel, contributing to a seamless stay for guests. The team thrives on collaboration and a shared commitment to excellence, making it a fantastic opportunity for those passionate about hospitality.

You'll be responsible for

🤝

Delivering exceptional service

Responding to guest requests promptly, courteously, and professionally to ensure a seamless experience throughout.
💳

Managing guest accounts

Handling billing, cashiering, and reservations with strong attention to detail.
🏨

Supporting front desk operations

Assisting with VIP arrivals, group check-ins, and shift handovers while ensuring all procedures are followed.

Key criteria

🏨

Front office experience

Experience in Front Office or Guest Services in hospitality.

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💻

Opera PMS proficiency

Proficiency in Opera PMS or similar systems for managing guest accounts.

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🗣️

Communication skills

Excellent verbal and written communication skills for guest interactions.

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View more

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5 criteria for this job
Front office experience
Experience in Front Office or Guest Services in hospitality.

View

Opera PMS proficiency
Proficiency in Opera PMS or similar systems for managing guest accounts.

View

Communication skills
Excellent verbal and written communication skills for guest interactions.

View

Multitasking ability
Proven ability to multitask and remain calm under pressure.

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Upselling experience
Demonstrated experience identifying upselling opportunities to enhance guest experience.

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