About the job
The Assistant Rooms Controller | One Touch Team Leader at Sofitel Sydney Wentworth is all about creating memorable guest experiences. This job plays a crucial role in ensuring that every interaction reflects the luxury standards of the hotel, contributing to a seamless stay for guests. The team thrives on collaboration and a shared commitment to excellence, making it a fantastic opportunity for those passionate about hospitality.
You'll be responsible for
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Delivering exceptional service
Responding to guest requests promptly, courteously, and professionally to ensure a seamless experience throughout.💳
Managing guest accounts
Handling billing, cashiering, and reservations with strong attention to detail.🏨
Supporting front desk operations
Assisting with VIP arrivals, group check-ins, and shift handovers while ensuring all procedures are followed.Key criteria
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Front office experience
Experience in Front Office or Guest Services in hospitality.View
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Opera PMS proficiency
Proficiency in Opera PMS or similar systems for managing guest accounts.View
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Communication skills
Excellent verbal and written communication skills for guest interactions.View
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