About the job
As an Assistant Store Manager at Optus, you will play a vital role in connecting with over 11 million customers daily. This position offers a fantastic opportunity to develop others, energise a team, and deliver outstanding customer experiences. The team thrives on collaboration, support, and celebrating successes together, creating a warm and inclusive environment for both customers and team members.
You'll be responsible for
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Leading by example
Supporting your Store Manager to create a positive, high-performance culture where your team feels motivated, included and confident to shine.📚
Coaching and mentoring
Supporting the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day-to-day support, helping them deliver exceptional customer experiences.🎉
Driving team engagement
Helping to drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration.Key criteria
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Supportive leadership experience
Demonstrated experience empowering team members through integrity and encouragement.View
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Customer-first coaching skills
Proven ability to coach teams for exceptional customer experiences.View
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Calm under pressure
Experience managing complex situations with composure and effective de-escalation.View
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