Optus12 followers85 jobs

Assistant Store Manager, Rundle Mall

JuniorMid levelFull-timeOfficeAdelaide SA, AustraliaPosted 5 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As an Assistant Store Manager at Optus, you will play a vital role in creating a positive and high-performance culture within the Rundle Mall team. This job is all about empowering others, delivering outstanding customer experiences, and stepping confidently into leadership challenges. The team thrives on collaboration, support, and celebrating successes together, making it a fantastic opportunity for personal and professional growth.

You'll be responsible for

🌟

Leading by example

Supporting your Store Manager to create a positive, high-performance culture where your team feels motivated, included and confident to shine.
📚

Coaching and mentoring

Supporting the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day to day support, helping them deliver exceptional customer experiences.
📞

Handling escalated customer enquiries

Handling escalated customer enquiries with calm professionalism, modelling effective de-escalation techniques and guiding the team through various situations.

Key criteria

🌟

Supportive leadership experience

Demonstrated experience empowering team members through integrity and encouragement.

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🤝

Customer-first coaching skills

Proven ability to coach teams for exceptional customer experiences.

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🧘‍♂️

Calm under pressure

Experience managing complex situations with composure and effective de-escalation.

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5 criteria for this job
Supportive leadership experience
Demonstrated experience empowering team members through integrity and encouragement.

View

Customer-first coaching skills
Proven ability to coach teams for exceptional customer experiences.

View

Calm under pressure
Experience managing complex situations with composure and effective de-escalation.

View

Operational and business awareness
Strong understanding of retail operations and performance drivers.

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Team culture and adaptability
Experience fostering inclusive environments and adapting to shifting priorities.

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