Optus11 followers85 jobs

Assistant Store Manager, Swan Hill

JuniorMid levelFull-timeHybridVictoria, AustraliaPosted 5 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As an Assistant Store Manager at Optus, you will play a vital role in leading a dynamic team and creating a positive environment for both customers and team members. This job is all about empowering others, delivering exceptional customer experiences, and driving performance outcomes. The team thrives on collaboration, support, and celebrating successes together.

Meet the team

About the company

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You'll be responsible for

💪

Leading by example

Supporting your Store Manager to create a positive, high performance culture where your team feels motivated, included and confident to shine.
📚

Coaching and mentoring

Supporting the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day-to-day support, helping them deliver exceptional customer experiences.
🛠️

Handling escalated customer enquiries

Modelling effective de-escalation techniques and guiding the team through various situations with calm professionalism.

Key criteria

🌟

Supportive leadership experience

Demonstrated experience empowering team members through guidance and encouragement.

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🤝

Customer-first coaching skills

Proven ability to coach teams in delivering exceptional customer experiences.

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🧘‍♂️

Calm under pressure

Experience managing complex situations with composure and effective de-escalation.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Supportive leadership experience
Demonstrated experience empowering team members through guidance and encouragement.

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Customer-first coaching skills
Proven ability to coach teams in delivering exceptional customer experiences.

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Calm under pressure
Experience managing complex situations with composure and effective de-escalation.

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Operational and business awareness
Strong understanding of retail operations and performance drivers.

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Team culture and adaptability
Experience fostering an inclusive team environment and adapting to changing priorities.

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