About the job
As an Assistant Store Manager at Optus, you will play a vital role in leading a dynamic team and creating a positive environment for both customers and team members. This job is all about empowering others, delivering exceptional customer experiences, and driving performance outcomes. The team thrives on collaboration, support, and celebrating successes together.
You'll be responsible for
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Leading by example
Supporting your Store Manager to create a positive, high performance culture where your team feels motivated, included and confident to shine.📚
Coaching and mentoring
Supporting the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day-to-day support, helping them deliver exceptional customer experiences.🛠️
Handling escalated customer enquiries
Modelling effective de-escalation techniques and guiding the team through various situations with calm professionalism.Key criteria
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Supportive leadership experience
Demonstrated experience empowering team members through guidance and encouragement.View
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Customer-first coaching skills
Proven ability to coach teams in delivering exceptional customer experiences.View
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Calm under pressure
Experience managing complex situations with composure and effective de-escalation.View
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