About the job
This job is about becoming a supportive and driven Assistant Store Manager at Optus, where you will play a vital role in energising a team and delivering outstanding customer experiences. Your impact will be felt as you help develop the store’s culture and contribute to its overall success. The team thrives on collaboration, accountability, and celebrating wins together.
You'll be responsible for
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Leading by example
Supporting your Store Manager to create a positive, high-performance culture where your team feels motivated, included and confident to shine.📚
Coaching and mentoring
Supporting the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day to day support, helping them deliver exceptional customer experiences.🎉
Driving team engagement
Helping to drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration.Key criteria
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Supportive leadership experience
Demonstrated experience empowering team members through encouragement and integrity.View
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Customer-first coaching skills
Proven ability to coach teams in delivering exceptional customer experiences.View
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Calm under pressure
Experience managing complex situations with composure and effective de-escalation.View
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