Optus12 followers85 jobs

Assistant Store Manager, West Lakes

JuniorMid levelFull-timeOfficeSouth Australia, AustraliaPosted 5 months agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

As an Assistant Store Manager at Optus, you will play a vital role in fostering a supportive and high-performance culture within the West Lakes team. This job is all about empowering others, delivering exceptional customer experiences, and stepping confidently into leadership challenges. The team thrives on collaboration, accountability, and celebrating successes together, creating a warm and inspiring environment for both team members and customers.

You'll be responsible for

🏆

Leading by example

Supporting your Store Manager to create a positive, high-performance culture where your team feels motivated, included and confident to shine.
📚

Coaching and mentoring

Supporting the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day-to-day support, helping them deliver exceptional customer experiences.
📞

Handling escalated customer enquiries

Handling escalated customer enquiries with calm professionalism, modelling effective de-escalation techniques and guiding the team through various situations.

Key criteria

🌟

Supportive leadership experience

Demonstrated experience empowering team members through integrity and encouragement.

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🤝

Customer-first coaching skills

Proven ability to coach teams for exceptional customer experiences.

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🧘‍♂️

Calm under pressure

Experience managing complex situations with composure and effective de-escalation.

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Meet the team

About the company

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You'll apply on an external website
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5 criteria for this job
Supportive leadership experience
Demonstrated experience empowering team members through integrity and encouragement.

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Customer-first coaching skills
Proven ability to coach teams for exceptional customer experiences.

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Calm under pressure
Experience managing complex situations with composure and effective de-escalation.

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Operational and business awareness
Strong understanding of retail operations and performance drivers.

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Team culture and adaptability
Experience fostering an inclusive team environment and adapting to change.

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