About the job
As an Assistant Store Manager at Optus, you will play a vital role in fostering a supportive and high-performance culture within the West Lakes team. This job is all about empowering others, delivering exceptional customer experiences, and stepping confidently into leadership challenges. The team thrives on collaboration, accountability, and celebrating successes together, creating a warm and inspiring environment for both team members and customers.
You'll be responsible for
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Leading by example
Supporting your Store Manager to create a positive, high-performance culture where your team feels motivated, included and confident to shine.📚
Coaching and mentoring
Supporting the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day-to-day support, helping them deliver exceptional customer experiences.📞
Handling escalated customer enquiries
Handling escalated customer enquiries with calm professionalism, modelling effective de-escalation techniques and guiding the team through various situations.Key criteria
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Supportive leadership experience
Demonstrated experience empowering team members through integrity and encouragement.View
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Customer-first coaching skills
Proven ability to coach teams for exceptional customer experiences.View
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Calm under pressure
Experience managing complex situations with composure and effective de-escalation.View
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