Infosys
2 interested1 job

Associate Consultant

JuniorMid levelFull-timeHybridVictoria, AustraliaPosted 12 hours agoVerified 21 hours ago
Pending fitX of Y criteria met

About the job

The Customer Service Desk Specialist job at Infosys is all about delivering exceptional support for enterprise mobility. This position plays a crucial role in helping clients navigate their digital transformation by providing top-notch assistance with managed mobile devices. The team thrives on collaboration, continuous learning, and a culture that values care and inclusion.

You'll be responsible for

🛠️

Managing incidents and requests

Acting as the first point of contact for enterprise customers via phone and email; logging, categorising, prioritising, and resolving tickets in the ITSM tool.
📞

Handling telephony operations

Managing inbound and outbound calls to provide support and assistance to customers.
📲

Assisting with device enrolment

Supporting device enrolment and performing first-line MDM/MAM tasks under guidance.

Key criteria

📞

Customer service experience

2+ years of experience in customer service roles.

View

🛠️

Mobile device management knowledge

Experience with MDM platforms like Microsoft Intune.

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📋

ITIL Foundation understanding

Proven understanding of ITIL concepts and ticket lifecycle.

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Meet the team

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3 criteria for this job
Customer service experience
2+ years of experience in customer service roles.

View

Mobile device management knowledge
Experience with MDM platforms like Microsoft Intune.

View

ITIL Foundation understanding
Proven understanding of ITIL concepts and ticket lifecycle.

View

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