ServiceNow10 followers37 jobs

Associate Customer Success Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaBusiness operationsInformation technologyCustomer successPosted 1 day ago
View your fit0 of 9 criteria met

About the job

The Customer Success Manager plays a vital role in the Global Guided Impact organization at ServiceNow. This job is all about empowering customers to adopt ServiceNow solutions quickly and realize value faster. Team members thrive on collaboration, innovation, and a shared commitment to making the world work better for everyone.

You'll be responsible for

📈

Overseeing accounts

Overseeing a large portfolio of commercial and enterprise accounts to ensure customer satisfaction and success.
🔗

Orchestrating deliverables

Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience.
💡

Driving customer value

Ensuring customers obtain the maximum value from their ServiceNow investment and use their licenses effectively.

Skills you'll need

🌟

Customer Success Management

Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
🤖

AI Integration

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
🗣️

Communication Skills

Outstanding communication and presentation skills to drive effective and influential conversations with various stakeholders.
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Meet the team

About the company

View your fit

0 of 5 criteria met
3+ years in customer success or SaaS
Experience managing customer relationships and driving value realization.

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AI integration experience
Experience leveraging AI tools for decision-making and workflow optimization.

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Data-driven decision-making
Ability to use analytics to inform strategies and recommendations.

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Cross-functional collaboration skills
Proven ability to work effectively with diverse teams.

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Outstanding communication skills
Strong presentation and conversation skills with stakeholders.

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