About the job
The Associate Director, Retail Frontline Systems at Optus is a key player in enhancing the everyday experience of Frontline teams, empowering them to provide exceptional customer service. This job involves collaborating with various teams to develop a strategic vision for Frontline systems and championing the adoption of AI and continuous improvement. Optus values a culture of collaboration and innovation, ensuring that every team member can contribute to impactful outcomes.
You'll be responsible for
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Diagnosing system challenges
Diagnosing system challenges by elevating the voice of Frontline teams to identify key areas of underperformance and drive impactful system and process improvements.🌟
Shaping future vision for Frontline systems
Shaping the future vision for Frontline systems by utilising frontline and customer insights, ensuring alignment with Retail LT priorities and the broader Retail transformation roadmap.🚀
Driving solution delivery
Driving solution delivery through robust project planning, ensuring systems improvements are resourced optimally and delivered to meet objectives.Key criteria
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Retail frontline operations expertise
Strong understanding of store-level systems and processes.View
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Problem-solving skills
Excellent ability to diagnose system challenges and drive improvements.View
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Cross-functional collaboration experience
Proven ability to influence and work with diverse teams.View
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