L3Harris Technologies
3 jobs

Associate, Network Control

GraduateJuniorFull-timeHybridMelbourne VIC, AustraliaPosted 3 days agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

The Associate, Network Control job is all about supporting telecommunications service assurance activities. This role plays a crucial part in monitoring and coordinating escalated service issues and outages, working closely with various teams to ensure timely resolutions. The team thrives on collaboration, continuous improvement, and a customer-focused approach, making it an exciting opportunity for anyone passionate about telecommunications.

You'll be responsible for

🔧

Supporting telecommunications service assurance activities

Monitoring and coordinating escalated service issues and provider-related outages to ensure timely resolution.
📊

Tracking and documenting outage status

Keeping detailed records of outage status, provider actions, and resolution details in applicable systems.
📅

Participating in service review meetings

Engaging in service review and improvement meetings with providers to support follow-up actions and enhance service quality.

Key criteria

📡

Telecommunications experience

Experience in telecommunications or related operational environments.

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📝

Communication skills

Strong verbal and written communication skills are essential.

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🔄

Incident management experience

Experience with incident escalation and outage management processes.

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View more

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5 criteria for this job
Telecommunications experience
Experience in telecommunications or related operational environments.

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Communication skills
Strong verbal and written communication skills are essential.

View

Incident management experience
Experience with incident escalation and outage management processes.

View

Technical support background
Proven background in technical support or service assurance.

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Microsoft Office proficiency
Experience using Microsoft Office applications for documentation and reporting.

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