Ciena1 job

Associate Project Manager, Customer Success

JuniorMid levelFull-timeHybridSydney NSW, AustraliaVictoria, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about creating a consistent, high-quality customer experience that supports sustainable revenue growth at Ciena. By focusing on building strong relationships and ensuring customer satisfaction, professionals in this role will play a vital part in enhancing customer loyalty and retention. The team thrives on collaboration, innovation, and a commitment to continuous improvement.

Meet the team

About the company

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You'll be responsible for

🤗

Building relationships

Building strong relationships with internal stakeholders and customers to foster collaboration and trust.
📅

Project management support

Assisting in planning, tracking, and managing project timelines, deliverables, and milestones.
🌟

Customer success support

Acting as a liaison between customers and internal teams to ensure customer satisfaction and retention.

Key criteria

📅

Project management experience

3+ years in project management within a technology environment.

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🤝

Customer engagement skills

Demonstrated experience fostering customer relationships and satisfaction.

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📝

Proficiency in Microsoft Office

Experience using Word, Excel, and PowerPoint for documentation.

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5 criteria for this job
Project management experience
3+ years in project management within a technology environment.

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Customer engagement skills
Demonstrated experience fostering customer relationships and satisfaction.

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Proficiency in Microsoft Office
Experience using Word, Excel, and PowerPoint for documentation.

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Analytical mindset
Proven ability to analyze data and solve problems effectively.

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Team collaboration experience
Experience working collaboratively in diverse team settings.

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