About the job
The Associate Service Desk Analyst position at RSM Perth is an exciting opportunity for tech-savvy graduates to kickstart their careers in IT. This role is vital in keeping systems running smoothly and ensuring that everyone stays connected. The team thrives on collaboration and values each member's contributions, making it a supportive environment for growth.
You'll be responsible for
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Providing first-level support
Being the go-to for first-level supportāwhether itās hardware hiccups, software issues, or network queries.š
Tracking service tickets
Helping track and resolve service tickets using our IT support platform, ensuring timely assistance.š§āš«
Guiding users
Guiding users through everyday tech problems, both remotely and in person, to enhance their experience.Key criteria
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Interest in IT and problem-solving
Demonstrated passion for technology and troubleshooting challenges.View
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Communication skills
Ability to explain technical concepts in simple terms.View
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Team-first attitude
Genuine desire to assist and collaborate with others.View
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