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Associate Service Desk Analyst - Graduate

GraduateFull-timeOfficePerth WA, AustraliaPosted 3 months agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Associate Service Desk Analyst position at RSM Perth is an exciting opportunity for tech-savvy graduates to kickstart their careers in IT. This role is vital in keeping systems running smoothly and ensuring that everyone stays connected. The team thrives on collaboration and values each member's contributions, making it a supportive environment for growth.

You'll be responsible for

🖥️

Providing first-level support

Being the go-to for first-level support—whether it’s hardware hiccups, software issues, or network queries.
📋

Tracking service tickets

Helping track and resolve service tickets using our IT support platform, ensuring timely assistance.
🧑‍🏫

Guiding users

Guiding users through everyday tech problems, both remotely and in person, to enhance their experience.

Key criteria

💻

Interest in IT and problem-solving

Demonstrated passion for technology and troubleshooting challenges.

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🗣️

Communication skills

Ability to explain technical concepts in simple terms.

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🤝

Team-first attitude

Genuine desire to assist and collaborate with others.

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Meet the team

About the company

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A meaningful career starts with a match

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5 criteria for this job
Interest in IT and problem-solving
Demonstrated passion for technology and troubleshooting challenges.

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Communication skills
Ability to explain technical concepts in simple terms.

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Team-first attitude
Genuine desire to assist and collaborate with others.

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Completed Year 12
Educational background with a focus on IT is a plus.

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Relevant certifications
Certifications like CompTIA A+ or ITIL Foundation are advantageous.

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