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Associate Support Engineer, Region Services

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 13 hours agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

This job is about being a part of the AWS Region Services team, where you will leverage your technical expertise to support customers in their cloud journey. Your contributions will have a lasting impact on Australia’s digital future, as you work with cutting-edge technologies and collaborate with a diverse team. The environment fosters continuous learning and mentorship, making it a great fit for those eager to grow in their careers.

You'll be responsible for

🔍

Applying advanced troubleshooting techniques

Utilizing innovative methods to provide unique solutions to customers' needs, ensuring their satisfaction.
🤝

Interacting with engineers and AWS teams

Collaborating with various teams to reproduce and resolve technical issues efficiently.
📞

Driving service team communication

Facilitating clear communication during critical events to ensure swift resolution of incidents.

Key criteria

🇦🇺

Australian citizenship and security clearance

Possession of Australian citizenship and eligibility for security clearance.

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🐧

Linux systems administration experience

1+ years of experience managing Linux systems.

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🔧

Technical support experience

1+ years of experience in a technical support capacity.

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5 criteria for this job
Australian citizenship and security clearance
Possession of Australian citizenship and eligibility for security clearance.

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Linux systems administration experience
1+ years of experience managing Linux systems.

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Technical support experience
1+ years of experience in a technical support capacity.

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Networking knowledge
Understanding of networking protocols like HTTP, DNS, and TCP/IP.

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Scripting experience
Experience scripting in modern programming languages.

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