Assurance and Governance Manager
About the job
The Assurance and Governance Manager at Insignia Financial plays a pivotal role in uplifting governance maturity and driving assurance across Customer Resolutions and Product Remediation. This job is an incredible opportunity to influence meaningful change and work closely with senior stakeholders to shape a customer-centric governance framework. The team thrives on collaboration and is dedicated to ensuring that governance practices genuinely support better customer experiences and outcomes.
You'll be responsible for
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Maintaining governance frameworks
Maintain and uplift governance frameworks, policies, procedures, templates, and training materials across Customer Resolutions and Product Remediation✅
Conducting assurance activities
Conduct assurance activities across BAU remediation programs to ensure alignment with relevant policies and standards🔎
Identifying themes and trends
Identify themes, trends, and root causes through assurance reviews, incidents, audits, and regulatory engagementKey criteria
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Stakeholder management skills
Experience building trusted relationships across all levelsView
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Strong communication skills
Proven ability in written and verbal communicationView
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Analytical capability
High attention to detail and strong analytical skillsView
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