Uniting
Mid levelFull-timeHybridSydney NSW, AustraliaInformation technologyCustomer support operationsTechnical supportPosted 2 weeks ago
About the job
At Ubank, you will be a key player in enhancing and supporting banking and enterprise applications, ensuring they operate smoothly and efficiently. Your work will directly impact financial success for our users, making their journey towards financial empowerment easier. The team thrives on collaboration, innovation, and support, creating an environment where your ideas can truly make a difference.
You'll be responsible for
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Providing support and maintenance for applications
Ensuring systems operate efficiently through routine updates and patch applications.🛠️
Resolving incidents and problems
Participating in change management to minimize service disruptions and maintain system availability.📚
Enhancing processes and documentation
Contributing to best practices in maintenance, support, and deployment of applications, while promoting team learning.What we're looking for
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3+ years technical support experience
Proven experience supporting Core Banking and Payment applications.View fit
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Banking and financial services knowledge
Understanding of regulatory and compliance environments like APRA.View fit
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Experience with Atlassian products
Proficient in Jira Service Management and Confluence.View fit
View more
