NSW Health
Booking and Administrative Officer (Level 3) - Interpreter Service
Mid levelContractOfficeCamperdown VIC 3260, AustraliaAdministrationCustomer service and supportPeople and culturePosted 3 days ago
About the job
This job is about providing high-quality administration support to the Sydney Health Care Interpreter Service. The impact of this role is significant, as it ensures effective communication for those in need of interpreter services across various healthcare settings. The team values innovation, collaboration, and a commitment to excellence in delivering healthcare services.
You'll be responsible for
🌟
Delivering high-quality customer service
Managing both inbound and outbound communication with clients and interpreters in a busy call centre environment.📅
Coordinating and scheduling interpreter bookings
Managing interpreter calendars, allocating jobs efficiently, and ensuring all diary information is accurate and up to date.🔍
Applying strong attention to detail
Entering booking information, updating records, and managing changes or cancellations to avoid errors and service disruptions.What we're looking for
📞
Customer service experience
Demonstrated experience delivering high-quality service in a call centre environment.View fit
🗓️
Scheduling and coordination skills
Experience managing bookings and coordinating schedules for multiple interpreters.View fit
💻
Data entry proficiency
Strong attention to detail with accurate data entry skills in various systems.View fit
View more
