NSW Health
Booking and Administrative Officer (Level 3) - Interpreter Service
Mid levelContractOfficeSydney NSW, AustraliaAdministrationCustomer service and supportPeople and culturePosted 3 days ago
About the job
This job is about providing high-quality administration support for the Sydney Health Care Interpreter Service. By managing phone calls, email requests, and data entry, you play a crucial role in ensuring effective communication for those in need of interpreter services. The team values innovation and collaboration, creating a supportive environment where everyone's ideas are celebrated.
You'll be responsible for
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Delivering high-quality customer service
Managing both inbound and outbound communication with clients and interpreters in a busy call centre environment.📅
Coordinating interpreter bookings
Scheduling and managing interpreter calendars, ensuring all diary information is accurate and up to date.⚖️
Managing competing priorities
Balancing call handling duties with booking coordination tasks in a fast-paced environment.What we're looking for
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Customer service experience
Demonstrated experience delivering high-quality service in a call centre environment.View fit
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Scheduling and coordination skills
Experience managing bookings and coordinating schedules efficiently.View fit
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Attention to detail
Proven ability to maintain accuracy in data entry and record management.View fit
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