HCF Australia8 followers40 jobs

Branch Manager

Mid levelFull-timeOfficePenrith NSW 2750, AustraliaBusiness operationsCustomer service and supportPeople and culturePosted 1 week ago
View your fit0 of 9 criteria met

About the job

As a Branch Manager at HCF in Penrith, you will lead and inspire a team to enhance customer experiences and drive growth. This job is all about making a positive impact on members' lives while achieving excellence in service delivery. The team values collaboration, adaptability, and a shared commitment to making healthcare accessible and member-centric.

You'll be responsible for

📊

Developing membership growth strategies

Creating plans to achieve Health Insurance, Life Insurance, and Overseas insurance product sales budgets.
🌍

Engaging in external acquisition activities

Participating in local area marketing and corporate client activities to attract new members.
🏢

Managing branch operations

Overseeing branch operations within the expense budget and ensuring adherence to policies and procedures.

Skills you'll need

🌟

Leadership

Demonstrated experience in leading, motivating, and developing employees.
🤝

Customer service

Ability to drive first point resolution to member enquiries and resolve member complaints to satisfaction.
📈

Business development

Ability to develop membership growth strategies to achieve sales budgets.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Demonstrated leadership experience
Proven experience leading and developing teams in a customer-focused environment.

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Customer service excellence
Experience ensuring high levels of customer satisfaction and resolving inquiries.

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Intermediate to advanced computer skills
Proficiency in MS Office, Outlook, and Teams for effective operations.

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Business development skills
Experience in developing strategies to achieve sales and membership growth.

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Adaptability to changing environments
Ability to thrive in dynamic work practices and meet deadlines.

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