Business Analyst
About the job
This job is about being a passionate and collaborative Business Analyst at Hume City Council, where you will drive process improvement and service transformation through an exciting Digital Transformation Program. The impact of your work will be felt across the community as you ensure services meet customer needs and enhance experiences. The team values collaboration, inclusivity, and continuous improvement, making it a great fit for those who thrive in a supportive environment.
You'll be responsible for
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Ensuring customer needs are met
Ensure the services and processes in scope of the program meets the needs of our customers and community, are owned by the business, enabling the improvement of both our customers and employee experience.đşď¸
Documenting process maps
Document process maps, service, and process visions to enable timely and effective decision making during the delivery stage of the program.đ
Collaborating with cross-functional teams
Collaborate with cross-functional teams to identify impacts to our operating model, customers, and users to support effective change management and training activities.Key criteria
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Business analysis experience
Demonstrated experience in applying business analysis methodologies.View
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Stakeholder engagement skills
Experience understanding stakeholder issues and devising improvements.View
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Innovative solution development
Proven experience in developing and implementing innovative service solutions.View
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