About the job
As a Business Analyst at Plenti, you will embark on an exciting journey of supporting both strategic and operational process improvement initiatives. This job is crucial in optimising workflows across the loan application lifecycle, enhancing customer and partner experiences. The team thrives on collaboration and innovation, making it a vibrant place where everyone can contribute to building Australia’s best lender.
You'll be responsible for
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Supporting process optimisation
Supporting process optimisation initiatives for loan application flows, complaints & collections management, customer service, and sales enablement.🛠️
Collaborating with stakeholders
Participating in workshops and discovery sessions to ensure that process improvements reflect business priorities and feasibility.📈
Monitoring process performance
Monitoring process performance and collecting stakeholder feedback to support ongoing improvements.Key criteria
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2+ years in business analysis or operations
Experience in data-driven environments is essential.View
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Process improvement expertise
Demonstrated ability to enhance workflows for efficiency.View
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Stakeholder collaboration skills
Strong communication for effective cross-functional teamwork.View
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