NSW Department of Customer Service34 followers393 jobs

Business Analyst

Mid levelFull-timeHybridParramatta NSW 2150, AustraliaPosted 2 weeks agoVerified 15 hours ago
Pending fitX of Y criteria met

About the job

The Business Analyst job is an exciting opportunity to be part of the Digital Products & Services Team at NSW Fair Trading. This position plays a crucial role in transforming how regulation works, focusing on customer-centered solutions and innovative approaches to improve outcomes for the people of New South Wales. The team thrives on collaboration and is dedicated to building a fair trading environment that is responsive and effective.

Meet the team

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You'll be responsible for

📊

Identifying and analyzing business processes

Working with the digital team to support systems transition, including discovery, analysis, and process design.
🛠️

Investigating problems and providing recommendations

Analyzing options for new and existing services to improve compliance and effectiveness.
🌐

Building and maintaining stakeholder relationships

Engaging with users to understand business problems and research fit-for-purpose solutions.

Key criteria

📊

Business analysis experience

Proven experience in business analysis and process documentation.

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🤝

Stakeholder management skills

Demonstrated ability to manage relationships with diverse stakeholders.

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📝

Requirements gathering expertise

Experience capturing and translating business requirements into technical specifications.

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A meaningful career starts with a match

Apply on NSW Department of Customer Service
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Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Business analysis experience
Proven experience in business analysis and process documentation.

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Stakeholder management skills
Demonstrated ability to manage relationships with diverse stakeholders.

View

Requirements gathering expertise
Experience capturing and translating business requirements into technical specifications.

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Analytical skills
Proven analytical skills to identify opportunities for improvement.

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Time management proficiency
Strong time management skills to balance competing demands effectively.

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