RACV4 followers33 jobs

Business Care Operations Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 day agoVerified 20 hours ago
Pending fitX of Y criteria met

About the job

This job is about leading the Business Care operations at RACV, where meaningful work meets a supportive environment. The impact of this position is significant, as it drives operational performance and customer outcomes while fostering a culture of continuous improvement. The team thrives on collaboration and values diverse perspectives, making it a great place to grow your career.

You'll be responsible for

🚀

Leading operations

Lead Business Care BAU operations, ensuring quality, timeliness and service excellence
📋

Overseeing customer management

Oversee customer account management, case workflows and issue resolution
📈

Driving performance insights

Leverage reporting and analytics to drive performance insights and improvements

Key criteria

👥

Proven people leadership

Experience leading customer-focused operational teams for success.

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📊

Analytical skills

Demonstrated ability to translate data into actionable insights.

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💼

Financial operations experience

Strong background in billing, invoicing, and reconciliation processes.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Proven people leadership
Experience leading customer-focused operational teams for success.

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Analytical skills
Demonstrated ability to translate data into actionable insights.

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Financial operations experience
Strong background in billing, invoicing, and reconciliation processes.

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Change management expertise
Experience driving continuous improvement and process optimisation.

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Stakeholder management skills
Proven ability to influence and manage stakeholder relationships effectively.

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