About the job
The Business Support Advisor position at Conduent offers an exciting opportunity to be part of a dynamic Service Support Desk team. This job is all about providing frontline technical assistance to customers, ensuring they receive exceptional support and solutions. The team thrives on collaboration and values individuality, making it a great place to grow and make a meaningful impact.
You'll be responsible for
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Providing customer support
Serving as the first point of contact for customer inquiries via email, phone, and chat, delivering accurate and professional assistance.🔧
Diagnosing technical issues
Resolving basic technical problems, including system navigation and account setup, using established guidelines.📝
Managing incidents
Documenting customer interactions and resolutions in the ticketing system, prioritizing support tickets, and escalating complex cases as necessary.Key criteria
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Customer support experience
Demonstrated experience providing frontline customer support via multiple channels.View
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Technical troubleshooting skills
Basic technical knowledge with experience diagnosing and resolving issues.View
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Incident management proficiency
Experience documenting customer interactions and managing support tickets.View
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