TAFE NSW5 followers34 jobs

Business Systems Support Helpdesk Officer

JuniorMid levelFull-timeHybridNewcastle NSW, AustraliaPosted 8 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Business Systems Support Helpdesk Officer at TAFE NSW plays a crucial role in delivering customer-focused helpdesk support and managing complex data remediation processes on Student Services business systems. This position is all about enhancing customer service delivery and ensuring data integrity while troubleshooting system issues. TAFE NSW fosters a collaborative and dynamic environment where team members are encouraged to innovate and create meaningful work, making a life-changing impact on students and communities.

Meet the team

About the company

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You'll be responsible for

📞

Delivering helpdesk support

Responding to helpdesk enquiries and actioning support tickets to provide efficient assistance to customers.
🔍

Troubleshooting system issues

Investigating and resolving complex system issues to ensure smooth operations.
✅

Maintaining data integrity

Ensuring accurate data management and supporting effective operation of business systems.

Key criteria

🖥️

Helpdesk support experience

Proven experience in delivering customer-focused helpdesk support.

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🔍

Data remediation skills

Demonstrated skills in complex data remediation processes.

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📞

Phone support proficiency

Experience providing effective phone-based support to customers.

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Helpdesk support experience
Proven experience in delivering customer-focused helpdesk support.

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Data remediation skills
Demonstrated skills in complex data remediation processes.

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Phone support proficiency
Experience providing effective phone-based support to customers.

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Technical troubleshooting ability
Proven ability to troubleshoot and resolve system issues.

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A meaningful career starts with a match

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