About the job
This job is about making a positive impact on people's lives every day through effective management of workers compensation claims. By joining EML's diverse team in Melbourne, you will play a crucial role in supporting injured workers on their journey back to work. The team values collaboration, empathy, and a commitment to ongoing learning, creating an environment where everyone can thrive.
You'll be responsible for
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Providing customer-focused service
Deliver early, timely, and personal service to injured workers and employers, ensuring their needs are met with empathy.📂
Managing claims caseload
Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within legislation and compliance guidelines.🌈
Delivering desired customer experience
Manage the end-to-end outcomes for a portfolio of cases, ensuring all stakeholders receive the best experience possible.Key criteria
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Experience in customer service environments
Demonstrated experience in fast-paced customer service settings.View
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Strong PC skills
Proven ability to quickly learn new systems and processes.View
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Excellent communication skills
Ability to engage and influence diverse stakeholders.View
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