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About the job
The Casual Officer, Prospective Student Enquiries serves as the first point of contact for prospective students and the general public, providing essential information about courses and enrolments. This role plays a vital part in nurturing leads and converting them into Deakin students, while also maintaining a strong focus on building the Future Students database. The team thrives on collaboration, effective communication, and a commitment to delivering outstanding service.
You'll be responsible for
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Delivering accurate course information
Providing tailored, high-quality information to prospective students through various channels while adhering to privacy legislation.📝
Recording and resolving enquiries
Ensuring all inbound and outbound enquiries are documented and addressed in a timely manner.🤝
Building relationships with stakeholders
Fostering productive relationships with a diverse range of stakeholders to maintain positive connections.Key criteria
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Customer service experience
Proven experience in sales and customer service roles.View
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Data management skills
Experience managing databases, particularly in Salesforce CRM.View
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Tertiary qualification
Appropriate qualification or equivalent experience in relevant fields.View
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