Queensland Government13 followers341 jobs

CED Technical Training Manager

Mid levelFull-timeOfficeBrisbane QLD, AustraliaProfessional servicesPeople and culturePosted 4 days ago
View your fit0 of 9 criteria met

About the job

Join the Queensland Public Trustee as the Customer Experience and Delivery Technical Training Manager, where you will shape and enhance technical training for staff. This job is pivotal in ensuring that training aligns with organisational goals and maintains high quality across the board. The team thrives on collaboration, knowledge-sharing, and continuous improvement, creating a supportive environment for everyone involved.

You'll be responsible for

🛠️

Designing and overseeing training programs

Leading the design, development, and delivery of technical training programs that enhance staff skills and ensure best practices in customer service.
👩‍🏫

Managing and mentoring a team

Managing and mentoring a team of three training professionals, fostering a culture of collaboration, knowledge-sharing, and continuous improvement.
📄

Developing training materials

Developing and maintaining high-quality training materials, including virtual and in-person resources, to ensure consistency and alignment with organisational objectives.

Skills you'll need

📚

Technical training development

Hands-on expertise in designing and delivering technical training programs that enhance staff skills and ensure best practices in customer service.
🗣️

Communication skills

Excellent written and verbal communication skills to make complex concepts engaging and accessible.
👥

Leadership

Ability to manage and inspire a training team, fostering a culture of collaboration and continuous improvement.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Technical training development experience
Proven experience in developing and delivering technical training programs.

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Leadership in training management
Experience managing and inspiring a team of training professionals.

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Advanced communication skills
Excellent written and verbal communication abilities for diverse audiences.

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Stakeholder collaboration expertise
Demonstrated ability to build relationships and collaborate with stakeholders.

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Continuous improvement mindset
Proven track record of refining and innovating training content.

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