Change and Delivery Manager
About the job
The Change & Delivery Manager for Customer Service Lending is a pivotal job at Australia’s leading bank, focusing on driving impactful organisational change. This position plays a crucial role in enhancing customer experiences and ensuring the delivery of exceptional service. The team thrives on collaboration and innovation, working together to uplift delivery capabilities and implement effective change management initiatives.
You'll be responsible for
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Conducting change impact assessments
Conduct detailed change impact assessments and manage associated people risks.🗺️
Planning change approaches
Plan and lead fit-for-purpose change approaches to maximise adoption and value.🚀
Driving transition and adoption
Drive transition and adoption through communications, training, coaching, and metrics.Key criteria
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Organisational change management experience
Experience delivering end-to-end change management in complex environments.View
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Change impact assessment capability
Proven ability to conduct assessments considering people-related risks.View
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Change strategy development
Demonstrated experience in executing fit-for-purpose change strategies.View
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