Claims Service Consultant
About the job
The Claims Service Consultant job is all about supporting customers through the claims process, ensuring they feel cared for and informed. This position plays a vital role in maintaining TAL's high-quality service standards and meeting customer needs. The team thrives on collaboration, flexibility, and a commitment to inclusivity, making it a great environment for personal and professional growth.
You'll be responsible for
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Responding to customer calls
Respond to inbound customer calls and make outbound customer calls, providing high-quality support by lodging new claims, answering enquiries, and delivering timely updates on the progress of existing claims.📝
Maintaining claim information
Accurately record and maintain claim information in internal systems, ensuring all data is complete, compliant, and captured to a high standard.💬
Communicating with stakeholders
Communicate effectively with customers and internal stakeholders to resolve claim-related matters and support smooth claim progression.Key criteria
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Customer service experience
Proven experience providing high-quality support to customers.View
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Data entry skills
Demonstrated accuracy in recording and maintaining claim information.View
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Interpersonal communication skills
Well-developed skills in building rapport and empathy over the phone.View
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