About the job
The Claims Service Consultant in the Intake team plays a vital role in supporting customers through claims lodgement and information gathering. This position is essential for maintaining quality and service standards that meet TAL’s Customer and Claims requirements. The team thrives on collaboration, flexibility, and a commitment to inclusivity, ensuring everyone feels valued and empowered.
You'll be responsible for
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Supporting customers
Taking calls and helping customers lodge claims or check on progress.🗂️
Managing administrative tasks
Managing the admin side, entering details, updating systems, and keeping things accurate.🔄
Communicating with teams
Communicating with advisers and other teams to keep everything moving.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Data entry skills
Proven accuracy in data input and system updates.View
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Interpersonal communication skills
Well-developed skills in building rapport and empathy with customers.View
