About the job
Join RAC as a Client Engagement Manager and play a pivotal role in shaping the future of member service. This job is all about leading client engagement and ensuring that demand aligns with operational capabilities. The team thrives on collaboration, clarity, and delivering consistent outcomes for members.
You'll be responsible for
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Leading client relationships
Leading and managing internal client relationships, acting as a trusted advisor and key point of contact.📋
Establishing governance framework
Establish and maintain a clear client governance framework, including regular engagement forums and visibility of commitments and priorities.🔗
Aligning client demand
Align client demand with operational plans in partnership with senior leaders, ensuring SLAs and commitments are realistic and well-managed.Key criteria
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Experience in complex service environments
Demonstrated experience operating in complex service or operational settingsView
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Proven stakeholder management skills
Ability to manage and influence internal client relationships effectivelyView
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Demand management expertise
Experience in demand management and feasibility assessment processesView
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