Anglicare Southern Queensland3 followers122 jobs

Client Liaison/Team Leader

Mid levelSeniorFull-timeHybridHervey Bay QLD 4655, AustraliaCustomer service and supportPeople and culturePosted 1 month agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about being a passionate and skilled Client Liaison/Team Leader who makes a meaningful impact in the lives of clients. Engaging in client relationship management and packaged care case management is essential for supporting the delivery of community services. The team thrives on collaboration, trust, and a commitment to providing exceptional care.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Engaging with clients

Providing the first point of significant contact for clients to build trust and confidence in Anglicare.
🏡

Conducting home visits

Undertaking home visits to deliver consumer induction and gather information to understand client needs and preferences.
📝

Implementing care plans

Ensuring client agreements remain relevant and current in line with Anglicare requirements for home and disability package guidelines.

Key criteria

🤝

Client relationship management proficiency

Demonstrated ability to build trust and rapport with clients.

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📋

Case management skills

Experience in assessment, support planning, and advocacy.

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🏢

Community services experience

Understanding of community care needs and systems.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Client relationship management proficiency
Demonstrated ability to build trust and rapport with clients.

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Case management skills
Experience in assessment, support planning, and advocacy.

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Community services experience
Understanding of community care needs and systems.

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Microsoft Office and database skills
Proficient in Microsoft Office and consumer databases.

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Current driver's licence
Valid licence and reliable vehicle for client visits.

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