Anglicare Southern Queensland4 followers153 jobs

Client Services Advisor

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 2 months agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

The Client Service Advisor job at Anglicare Southern Queensland is all about making a meaningful impact in the lives of Queenslanders. By providing exceptional customer service in a busy call centre, you will be the first point of contact for clients, ensuring they receive the support they need. The team values flexibility, collaboration, and a commitment to dignity and respect for all clients.

Meet the team

About the company

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You'll be responsible for

📞

Acting as the first point of contact

Serve as the initial point of contact for elderly and vulnerable clients, providing support and information.
🤝

Liaising with stakeholders

Communicate with medical centres, hospitals, and other stakeholders to coordinate in-home support services.
🔗

Connecting clients with services

Assist clients in accessing services such as personal care and domestic support, ensuring their needs are met.

Key criteria

📞

Call centre experience

Demonstrated experience in a high-volume call centre environment.

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🤝

Customer service skills

Proven ability to build rapport and provide exceptional service.

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💻

Microsoft Office proficiency

Intermediate skills in Microsoft Office and accurate data entry.

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A meaningful career starts with a match

Get started
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5 criteria for this job
Call centre experience
Demonstrated experience in a high-volume call centre environment.

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Customer service skills
Proven ability to build rapport and provide exceptional service.

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Microsoft Office proficiency
Intermediate skills in Microsoft Office and accurate data entry.

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Client confidentiality commitment
Dedicated to maintaining privacy and professional boundaries.

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Time management skills
Experience managing time and workflow with minimal supervision.

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