Anglicare Southern Queensland4 followers164 jobs

Client Services Advisor

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 2 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Client Service Advisor job at Anglicare Southern Queensland is all about making a meaningful impact in the lives of Queenslanders. By providing exceptional customer service in a busy call centre, you will be the first point of contact for clients, ensuring they receive the support they need. The team values flexibility, collaboration, and a commitment to dignity and respect for all clients.

You'll be responsible for

📞

Acting as the first point of contact

Serve as the initial point of contact for elderly and vulnerable clients, providing support and information.
🤝

Liaising with stakeholders

Communicate with medical centres, hospitals, and other stakeholders to coordinate in-home support services.
🔗

Connecting clients with services

Assist clients in accessing services such as personal care and domestic support, ensuring their needs are met.

Key criteria

📞

Call centre experience

Demonstrated experience in a high-volume call centre environment.

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🤝

Customer service skills

Proven ability to build rapport and provide exceptional service.

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💻

Microsoft Office proficiency

Intermediate skills in Microsoft Office and accurate data entry.

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5 criteria for this job
Call centre experience
Demonstrated experience in a high-volume call centre environment.

View

Customer service skills
Proven ability to build rapport and provide exceptional service.

View

Microsoft Office proficiency
Intermediate skills in Microsoft Office and accurate data entry.

View

Client confidentiality commitment
Dedicated to maintaining privacy and professional boundaries.

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Time management skills
Experience managing time and workflow with minimal supervision.

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