About the job
The Client Service Advisor job at Anglicare Southern Queensland is all about making a meaningful impact in the lives of Queenslanders. By providing exceptional customer service in a busy call centre, you will be the first point of contact for clients, ensuring they receive the support they need. The team values flexibility, collaboration, and a commitment to dignity and respect for all clients.
You'll be responsible for
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Acting as the first point of contact
Serve as the initial point of contact for elderly and vulnerable clients, providing support and information.🤝
Liaising with stakeholders
Communicate with medical centres, hospitals, and other stakeholders to coordinate in-home support services.🔗
Connecting clients with services
Assist clients in accessing services such as personal care and domestic support, ensuring their needs are met.Key criteria
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Call centre experience
Demonstrated experience in a high-volume call centre environment.View
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Customer service skills
Proven ability to build rapport and provide exceptional service.View
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Microsoft Office proficiency
Intermediate skills in Microsoft Office and accurate data entry.View
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