About the job
This job is about supporting the Executive Office Team at Fordham, where you will play a vital role in delivering member benefits programs to Aboriginal communities across Australia. Your contributions will ensure that members receive professional and responsive services, helping them navigate Trust guidelines and payments. The team thrives in a collaborative and supportive environment, embracing growth and diversity.
You'll be responsible for
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Communicating with members
Operating phone and email systems to communicate effectively with members, ensuring they receive accurate information.📚
Providing accurate information
Maintaining a strong understanding of Trust guidelines to provide timely and accurate information to members.💰
Processing payments
Preparing and processing member payments, reconciling payments in Xero, and maintaining accurate records.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Proficiency in Microsoft Office
Experience using Word, Excel, PowerPoint, and Outlook effectively.View
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Xero knowledge
Proven knowledge of Xero for payment processing and reconciliation.View
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