Cerebral Palsy Alliance52 jobs

Client Services Consultant

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 2 weeks agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a Client Services Consultant, you will play a vital role in managing client relationships and connecting them with the right services. Your work will significantly impact client satisfaction and engagement, ensuring they receive the support they need. The team thrives on collaboration and is dedicated to creating a positive and inclusive environment.

You'll be responsible for

🤗

Client Relationship Management

Build and maintain strong relationships with clients, ensuring their needs are met efficiently.
🔗

Service Coordination

Connect clients with appropriate services and supports, managing their journey from start to finish.
📅

Customer Service Support

Handle incoming calls, schedule appointments, and resolve day-to-day service delivery queries.

Key criteria

🤝

Client relationship management experience

Proven experience building and maintaining strong client relationships.

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📞

Customer service background

Demonstrated experience in customer service or call centre environments.

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📅

Time management skills

Strong organisational skills to effectively prioritise tasks.

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5 criteria for this job
Client relationship management experience
Proven experience building and maintaining strong client relationships.

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Customer service background
Demonstrated experience in customer service or call centre environments.

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Time management skills
Strong organisational skills to effectively prioritise tasks.

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Technical proficiency
Experience with Microsoft Suite and CRM systems like Salesforce.

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KPI achievement experience
Experience working towards and achieving key performance indicators.

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